| GALE SPEED / GLIDE Wheel After-Sales Service Q&A |
| 【About New Wheels】 |
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| Q | Can powder coating or anodizing be applied after the product has arrived? |
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| A | Powder coating and anodizing can only be accepted at the time of wheel order. Since the manufacturing process differs from the standard lineup, even if unused, applications after delivery cannot be accepted. |
| Q | I replaced my bike, can I install the wheels used on the previous bike onto the new bike? |
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| 【About Used Wheels】 |
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| ■ | For inquiries about used products, please check the product stamp before contacting us. If the stamp details are unclear, we may not be able to answer your questions. |
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| ■ | We do not provide any product warranty for used products even if any malfunction occurs during use. Please understand this in advance. | |||||||||
| Q | Can wheels for model ●●● be used for different models? |
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| A | ●If the wheel part number for the model you want to fit is set separately |
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| If the product part numbers differ for each model, you cannot install the wheel as is. If the base wheel is common, you can have it reassembled for your desired model using our Convert Service. To confirm whether the base wheel is common, please contact us via the Convert Service Inquiry/Application Form. | |
| ●If there is no wheel lineup for the model you want to fit | |
| All GALE SPEED and GLIDE wheels are designed specifically for each model. If there is no lineup available, the wheel will not fit, and we cannot accept conversion requests. Please understand that we cannot take any responsibility or guarantee for products installed on incompatible vehicles. |
| Q | I’m not sure if I can convert my wheel for another model. Can you check for me? |
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| A | Please contact us via the Convert Service Inquiry/Application Form. |
| 【Maintenance & After-Service】 |
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| Q | How should I perform routine maintenance? |
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| A | Thoroughly wet the wheels with water and wash them with a neutral car wash detergent or similar product. Then rinse off the detergent completely with water and wipe dry with a soft cloth. Please do not use aggressive detergents or parts cleaners. Especially for semi-matte black finishes, no clear coat (top coat) is applied to maintain texture, so please be careful not to damage the paint. |
| Q | What is the recommended replacement timing for each part? |
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| A | Wear depends greatly on usage conditions and environment. The following are just guidelines.
Please always have regular inspections performed at a shop or similar. ● Cush Drive Dampers: Inspect during tire changes and replace if there is significant play or damage. ● Rubber Seal Bearings: Inspect during tire changes; replace if you feel rough rotation, play, or grease loss. ● Air Valves: Recommended replacement every tire change. |
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| Q | Can I purchase attachment parts individually? | ||
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| Q | What is the tightening torque for the air valve? | ||
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| Q | My wheel was bent in a fall. Can you repair it? |
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| A | We do not repair wheels that are scratched or deformed. |
| Q | Repaint Service— Will it make my wheel look like new? |
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| A | Minor scratches and dullness will be less noticeable, but the finish depends on the original wheel surface condition. If there are dents or degradation, these will not be completely hidden even after repainting. Please understand this in advance. |
| 【Repair Parts Available for Sale】 |
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| Sprocket Carrier |
Sprocket Nut |
Cush Drive Dampers |
Cush Drive Bolt |
Rubber Seal Bearings |
Low-Head Rotor Bolt |
Collars | ||||||||
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| If you have any other questions or concerns, please contact us via the Contact Form. |